Privacy Policy

Sister K Laundry & Cleaning Service is a sole proprietor business operating in Maserumule, Atteridgeville, Pretoria, South Africa. We provide laundry, blanket cleaning, house cleaning, and shoe cleaning services to residents of Atteridgeville.

For all privacy matters, you can contact us directly:

We only collect information that is necessary to provide our services and communicate with you. We do not collect information we do not need.

When you contact or place an order with us, we may collect:

• Your name (first name is sufficient)
• Your phone number and WhatsApp number
• Your physical address in Atteridgeville (for pickup and delivery)
• Your email address, if you provide it voluntarily
• Details of the services you request
• Messages you send us via WhatsApp, phone, or our contact form

When you visit our website, we may automatically collect:

• Browser type and device type
• Pages visited and time spent on the site
• Approximate location (city level only, via your IP address)

We use the information we collect only for the following purposes:

• To confirm and process your service order
• To arrange pickup and delivery to your address
• To communicate with you about your order status via WhatsApp or phone
• To respond to questions or enquiries you send us
• To send you service confirmations, order updates, and delivery notifications
• To send occasional promotional messages about discounts or special offers — only if you have engaged with us and can opt out at any time
• To improve our services based on general customer feedback

Our primary communication channel is WhatsApp. When you message us on WhatsApp, your messages are stored within the WhatsApp platform and on our device. We use these messages to process your orders and communicate with you.

WhatsApp messages are end-to-end encrypted between you and us. WhatsApp's own privacy policy governs how Meta processes messaging metadata. We encourage you to review WhatsApp's Privacy Policy at whatsapp.com/legal/privacy-policy.

By messaging us on WhatsApp you consent to:

• Receiving order confirmations and status updates via WhatsApp
• Receiving our response to your enquiry
• Receiving occasional offers from Sister K — you can opt out at any time by replying "STOP" or asking us to remove you from our contacts

We do not sell, rent, or trade your personal information to any third party. We do not share your information with advertisers or marketing companies.

We may share your information only in the following limited circumstances:

• Service delivery: If a trusted helper assists with pickup or delivery, they may be given your address and first name only — nothing else.
• Legal obligation: If we are required by law or a court order to disclose information.
• Business platforms: Basic information may be stored on the tools we use to operate our business — such as WhatsApp and Google (if we use Google Workspace). These platforms have their own privacy policies.

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. These steps include:

• Keeping customer contact details stored securely on password-protected devices
• Not writing down customer addresses or personal details in unsecured locations
• Only giving access to customer information to people directly involved in your service
• Using WhatsApp's built-in end-to-end encryption for all customer communication

We are a small local business. While we take all reasonable precautions, no method of data transmission or storage is 100% secure. If you have any concerns about the safety of your information, please contact us directly.

South Africa's Protection of Personal Information Act (POPIA) gives you rights over your personal information. As a customer of Sister K, you have the right to:

• Access: Request to know what personal information we hold about you
• Correction: Ask us to correct inaccurate or outdated information
• Deletion: Ask us to delete your personal information when it is no longer needed
• Object: Object to us processing your information for marketing purposes
• Withdraw consent: Withdraw consent to receive promotional messages at any time
• Complain: Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated

To exercise any of these rights, contact us on WhatsApp at 067 934 6479 or call us directly. We will respond within a reasonable timeframe.

Our website may use cookies — small text files stored on your device — to improve your browsing experience. These cookies are used to:

• Remember your preferences and settings
• Understand how visitors use our website (analytics)
• Ensure the website functions correctly

We use standard website analytics (such as Google Analytics) to understand site traffic in general terms. This data is anonymised and does not identify individual visitors personally.

You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the website but will not prevent you from contacting or ordering from us via WhatsApp or phone.

Our services are intended for adults and parents or guardians ordering on behalf of their households. We do not knowingly collect personal information directly from children under the age of 18.

If you are a parent or guardian and believe a child has provided us with personal information without your consent, please contact us and we will delete that information promptly.

If you have any questions about this Privacy Policy, want to exercise your rights, or have a concern about how we handle your personal information, please reach out to us directly. We are always happy to help.

We may update this Privacy Policy from time to time to reflect changes in our business or applicable law. The updated version will always be available on our website with the date of the most recent update clearly shown.